These general terms and conditions (GTC) apply to all deliveries of EiGENMUSE to consumers (§ 13 BGB).
2. Contractual partner
The purchase contract is concluded with Eigenmuse, Wöschhalde 54, D-78052 Villingen-Schwenningen.
3. Offer and conclusion of contract
3.1 The presentation of the products in the online shop is not a legally binding offer, but a non-binding online catalog.
3.2 By clicking the order button in the last step of the ordering process, you place a binding order for the goods contained in the shopping cart. We can accept your order by sending an order confirmation by email or by delivering the goods within five days. Deviating from this, the purchase contract is already concluded with the prepayment option and the e-mail confirmation.
4. Right of withdrawal
Here you'll find the withdrawal form, that must be sent to us in the event of a cancellation, before returning an item.
Right of withdrawal for consumers
A consumer is any natural person who concludes a legal transaction for purposes that are predominantly neither your commercial nor your independent professional activity.
Instruction of withdrawal
You have the right to cancel this contract within fourteen days without giving any reason. The cancellation period for the delivery of one or more goods in one shipment is fourteen days from the day on which you or a third party named by you, who is not the carrier, took possession of the goods. In the case of a contract for several goods that the consumer has ordered as part of a single order and that are delivered separately, the cancellation period is fourteen days from the day on which you or a third party named by you, who is not the carrier, receives the last goods have taken possession of.
In order to exercise your right of cancellation, you must inform us of your decision to cancel this contract by means of a clear statement (e.g. a letter sent by post, fax or email). You can use the attached cancellation form, but this is not mandatory. You can electronically fill out and send the cancellation form or another clear statement on our website or send it to us by post. If you make use of this option, we will send you a confirmation of receipt of such a revocation immediately (e.g. by email). To meet the cancellation deadline, it is sufficient for you to send your communication regarding your right of cancellation before the cancellation period expires.
Consequences of withdrawal
If you cancel this contract, we pay back all payments we have received from you, not including delivery costs (with the exception of the additional costs that result from the fact that you chose a different type of delivery than the cheap standard delivery) immediately and at the latest within fourteen days from the day on which we received notification of your cancellation of this contract. For this repayment, we use the same means of payment that you used in the original transaction, unless expressly agreed otherwise with you; under no circumstances you'll be charged any fees for this repayment.
We can refuse the repayment until we have received the goods back or until you have provided proof that you have returned the goods, whichever is faster. You must return or hand over the goods to us immediately and in any event no later than fourteen days from the date on which you inform us of the cancellation of this contract. The deadline is met if you send off the goods before the period of fourteen days. You bear the direct costs of returning the goods. You only have to pay for any loss in value of the goods if this loss in value is due to handling of the goods that is not necessary for checking the nature, properties and functionality of the goods.
Exclusion of the right of withdrawal
The right of withdrawal does not exist for contracts
- for the delivery of goods that are not prefabricated and for the manufacture of which an individual selection or determination by the consumer is decisive or that are clearly tailored to the personal needs of the consumer
- for the delivery of goods that can spoil quickly or whose expiration date would quickly be exceeded
- for the delivery of sealed goods that are not suitable for return for reasons of health protection or hygiene if their seal has been removed after delivery
- for the delivery of goods if, due to their nature, they have been inseparably mixed with other goods after delivery
- for the delivery of alcoholic beverages, the price that has been agreed when the contract was concluded, but which can be delivered at the earliest 30 days after the contract was concluded and whose current value depends on fluctuations in the market over which the entrepreneur has no influence
- for the delivery of sound or video recordings or computer software in a sealed package if the seal was removed after delivery
- for the delivery of newspapers, magazines or magazines with the exception of subscription
-End of the right of withdrawal-
5. Prices and shipping costs
5.1 The prices stated on the product pages include VAT and other price components.
5.2 In addition to the prices stated, we do not charge shipping costs for deliveries within Germany. The shipping costs will be clearly communicated to you on the product pages and on the order page.
5.3 When paying by cash on delivery, an additional transmission fee of EUR 6.00 is due, which the deliverer charges on site. There are no other taxes or costs.
6.1 Delivery takes place within Germany with DHL. Our articles can also be delivered to shipping addresses worldwide. The corresponding shipping costs can be found in our table under "Shipping costs"
6.2 The delivery time is approx. 2-5 working days within Germany, approx. 3-10 working days abroad (EU). We point out any deviating delivery times on the respective product page.
7.1 Payment can be made either via PayPal, prepayment, Sofort Banking, Ideal, credit card, Bancontact Mister Cash or other payment methods
7.2 If you choose the payment method prepayment, we will give you our bank details in the order confirmation and deliver the goods after receipt of payment. If you choose the payment method PayPal you will be redirected to the official PayPal page to enter your account details and we will deliver the goods after receipt of payment. With the payment methods Sofort Banking, Ideal and Mister Cash you pay through our partner Mollie. We also offer other payment methods, you can always see which payment methods we can currently offer at checkout.
7.3 You only have a right to set-off if your counterclaims have been legally established or are undisputed or have been recognized by us in writing.
7.4 You can only exercise a right of retention if the claims result from the same contractual relationship.
7.5 Pay with Klarna
Klarna Terms and Conditions
Payment on account and financing In cooperation with Klarna AB (klarna.de), Sveavägen 46, Stockholm, Sweden, we offer you the purchase on account and the hire purchase as a payment option. Please note that Klarna invoice and Klarna installment purchase are only available to consumers and that payment must be made to Klarna.
When you pay by invoice with Klarna, you always get the goods first and you always have a payment period of 14 days. You can find the complete terms and conditions for invoice purchase here. The online shop does not currently charge a fee per order when purchasing on account with Klarna.
Klarna installment purchase
With Klarna's financing service, you can flexibly pay for your purchase in monthly installments of at least 1/24 of the total amount (but at least € 6.95). Further information on Klarna installment purchase including the general terms and conditions and the standard European information for consumer loans can be found here.
Klarna Declaration of Consent
I consent to the transmission of the data required for the processing of the chosen Klarna payment method and an identity and credit check to Klarna. I can revoke my consent at any time with future effect. The Terms and Conditions of Eigenmuse are applied.
8. Retention of title
The goods remain our property until full payment.
The warranty is subject to legal regulations. For all defects occurring during the statutory warranty period of two years from delivery, you have the legal right to supplementary performance (at your choice: rectification of the defect or new delivery) and - if the legal requirements are met - the legal rights to reduction or withdrawal as well as compensation.
Order process: When you have found the desired product, you can put it into the shopping cart without obligation by clicking the 'Add to shopping cart' button. You can view the contents of the shopping cart without obligation at any time by clicking the 'View' button. You can remove the products from the shopping cart at any time by clicking the 'Trash' symbol. If you want to buy the products in the shopping cart, click on the 'Checkout' button. Then please enter your details. The mandatory information is marked with a *. Registration is not required. Your data will be encrypted. Now select the shipping and payment method. After entering your data, please check your entries again. By clicking the 'Buy for a fee' button, you complete the ordering process. The process can be canceled at any time by closing the browser window. You will find further information on the individual pages, e.g. The text of the contract is saved on our internal systems. You can view the general terms and conditions at any time on this page. If you have created a customer account, you can view your customer data at any time under 'My account'. The order data and the terms and conditions will be sent to you by email. After completing the order, the contract text is no longer accessible on the Internet for security reasons.